OUR SERVICE OFFERING
ITC Business Administrators is primarily a high volume collections agency, with long-standing partnerships with leading name clients in the financial services, retail, government, education, telecommunications and medical industries. Consumer and commercial.
ITC Business Administrators provides clients with various cost effective demand letters which can be used in the collection cycle.
The ITC Business Administrators Hot Transfer solution is perfect for early stage collections where clients wish to increase debtor contactability in early and late collections.
Our pre-collection phase business focuses on early outsourcing from as early as one day past due (or as instructed). Providing clients a choice of ITC Business Administrators acting as an extension of the client’s in-house structure where all activity is conducted under the brand of ITC Business Administrators or that of the client.
Provides clients with the ability to list and de-list debtors with registered Credit Bureau.
The ITC Business Administrators Smart Collect platform is an effective interactive debtor tool which can be used by the client for increased debtor activations with the introduction of the ITC brand.
ITC Business Administrators has been recognised as one of the pre-eminent providers of arrear debt management and collection services in South Africa for more than 30 years.
ITC Business Administrators provides a composite range of services covering the full receivables management cycle. Such services extend from total receivables management outsourcing through to charged off debt recovery.
We enjoy strong business relationships with national companies in the financial, retail, telecommunications, education, medical industries and government.
We focus on providing brand protection for our stakeholders by maintaining the highest ethical standards and a strong culture of compliance with the laws and regulations governing our industry.
The success of our business is underpinned by the quality and extensive industry specific experience of our people.
Founded in London in 1983 by three partners, we now employ more than 1,000 professionals worldwide. We advise and support global companies that are leaders in their industries.
FREQUENTLY ASKED QUESTIONS
We are committed to the Debt Collectors Code of Conduct. Adherence to this Code and our company’s policies and procedures forms part of our employment contracts and key performance indicators for our people.
If you are not satisfied with our staff’s conduct, please contact us:
ITC Business Administrators
P.O. Box 7437, Roggebaai, 8012
In circumstances where you remain dissatisfied with the complaint response provided by ITC Business Administrators you are entitled to lodge a complaint with the Council for Debt Collectors on 012 804 9808
The University of South Africa has contracted for the past 12 years with ITC Business Administrators to manage the outsourced collection. Our long-standing affiliation with ITCBA is due to their professionalism, both with our internal departments and client base.
Our long affiliation with ITC BA is largely due to their ability to maintain consistency in their professionalism, both with our internal departments as well as our clients. It is with confidence that we recommend ITCBA to any company seeking debt collection strategies.
I Confirm that I have dealt with ITC Business Administrators since 2012, during this period they have provided Discovery Health with excellent service in their capacity as a debt collection agency. Their collection ratio was 14.5 of the amount handed per month in 2017.